Frequently Asked Questions

If you operate or manage a retail garden center or re-wholesaler, we would like the opportunity to become your plant supplier.

To become a Flowerwood customer, you may contact our office at 1-800-858-3521 or complete our online application. Horticultural licensure and a Tax ID may be required.

We will review your application and contact you to let you know if your application for a commercial account has been approved. All new accounts are created with pay upon delivery via ACH. You may request credit terms by filling out our credit application. Completed forms may be faxed to 251-964-6594 or emailed tocredit@flowerwood.com

Questions? Please call 1-800-858-3521, or review our Frequently Asked Questions.

  • Place orders on current availability
  • Fill out required information verifying ship to address
  • Order items in full or half shelf quantities 
  • If we preprice your shrubs please include your pricing with the order
  • Include items you'd be willing to increase qty for empty shelves. Freight is charged per rack.
  • Turn in your finalized, completed order via fax or email to appropiate sales rep.  
  • If you need additional items, please start a new order.  We start order process once an order is turned in.

Flowerwood Nursery is a flagship grower of Encore Azalea and the Southern Living Plant Collection, brands that consumers demand, backed by powerful marketing. As part of our partnership, we share with our customers complimentary signage and merchandising materials.

Select from, mostly complimentary, store-within-a-store sign packages, informative plant markers and instantly recognizable plant packaging;all backed by brands consumers love and trust. Ask your sales rep for more information.

Our recyclable pots are made of high-density polyethylene (HDPE) and polypropylene (PP) which are designated #2 HDPE or #5 PP.  Most recycling facilities accept these plant pots.  Some recycle centers do not accept plant containers that are too dirty.

To find out if our pots are accepted in your local area, contact your community’s solid waste department.

We guarantee to deliver healthy plants to your location or job site. Once you have accepted the plants it is your responsibility to ensure their survival. We guarantee that all plants sold are true to description or variety name. It is mutually agreed that our liability for any error as to description or variety name is limited to the amount of the purchase price. We give no warranty, express or implied, as to the longevity of or the productiveness of any plants that we sell and do not warrant and are not responsible for results obtained in transplanting. Any unsatisfactory plants must be reported immediately and held for advice from us to their disposition. All claims must be made in writing within 48 of receipt of the plants. In no case are we liable for any sum greater that the amount of the purchase price for the plants.

Payment terms are C.O.D., which requires you to fill out a COD application, unless credit has been extended from Flowerwood’s Credit Department. Established firms may apply for credit through our Credit department. Terms for all established credit accounts are 30 days from invoice date. All delinquent accounts are charged interest at a rate of 18% per annum (1.5% per month). Interest accrues until invoice is paid in full. Buyer agrees to pay reasonable attorney fees and other cost incurred in the collection of past due accounts. No orders will be shipped to overdue accounts. Credit Cards are accepted.

Yes, we require 48 hours’ notice for a customer pick up. Please contact your Sales Representative to schedule an appointment and to discuss minimums. No orders will be scheduled for pickup on Saturday, Sunday, or holidays.

There are many factors that affect shipment schedules. We will call with your order drop information when your order is close to departure. Please contact your Sales Representative for more information. 

There must be clearance for semi-trucks. Please verify that the requested delivery site can accommodate and have prior approval for the tractor trailer. Otherwise, other arrangements must be made prior to placing an order.

 

We deliver on semi-trucks. Often the trucks will have liftgates to assist with unloading. However, on occasion racks will have to be removed with a forklift. Please let your sales representative know in advance if you do not have a forklift.